Privacy Protection

Privacy Privacy: Protecting This Valuable Asset

Privacy


At Chevy Chase Bank, we employ many safeguards to ensure that your most important and confidential information is protected. But you can never be too safe when it comes to keeping your identity from abuse and fraud. Protecting your identity starts with you. Follow these important guidelines to help protect your most valuable asset:

On the phone:
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 Never divulge your Social Security Number or other personal credit information unless you initiate the call.

Online:

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 When conducting business online, make sure your browser's padlock or key icon is active.
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 Do business only with companies you know to be reputable.
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 Don't open e-mail from unknown sources, and use virus detection software. Use a combination of letters and numbers when choosing passwords, and change them periodically.

In the mail:

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 Tear up receipts, bank statements and unused credit card offers before throwing them away.
•
 Keep an eye out for any missing mail.
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 Don't mail bills from your own mailbox.
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 Review your monthly account statements for any unauthorized charges.

In general:

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 Protect your PINs and passwords (don't carry them in your wallet!).
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 Order copies of your credit report once a year to ensure your credit history is accurate.
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 Don't mail bills from your own mailbox.
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 Report suspected fraud to us (301-987-BANK; out of area: 1-800-987-BANK) and the fraud units of the three credit reporting agencies immediately. The fraud unit numbers are:

Trans Union: (800) 916-8800
Experian: (888) 397-3742
Equifax: (800) 525-6285

 



We will always maintain our commitment to protecting your privacy through employee training, strict codes of conduct, encryption, fraud detection and adherence to rigorous security standards. And we continue to work closely with law enforcement officials to pursue those who fraudulently use information.

For more information:

Identity Theft: When Bad Things Happen to Your Good Name, is a 21-page booklet published by the Federal Trade Commission. For a free copy, call 1-877-IDTHEFT or visit the Federal Trade Commission's website for tips on preventing identity theft.

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